Doris the Caregiver

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Verified Reviewer
| map-marker Vancleave, Mississippi

No way to get warranty work done

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Original review Feb 26, 2022
We purchased a tub7 or 8 years ago. It comes with a "lifetime warranty". However, the installation company that sold it to us has since gone out of business. We have had no way to contact Premier Care in Bathing to get our issue resolved. Part of the review asks if we lost money. Not at the moment. However, if we cannot get a small part for our tub, we will have to purchase a new one. And we know that can run into thousands.
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Pros:
  • Salesman was very friendly when we purchasedd
Cons:
  • Inability to get service

Preferred solution: I need a replacement door latch and am not able to find one.

User's recommendation: Only buy from a long standing reputable company

1 comment
Jan M Epi

The company I purchased my Premier Care Haven from has apparently closed. My tub is still under warranty, I cannot find parts so I can fixed myself! This is absolutely ridiculous.

Louis D Knc

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Verified Reviewer

Leaking hoses

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Updated by user Aug 09, 2021

Impossible to get a customer service representative

Original review Aug 09, 2021
Out of business. Can't find anyone to repair it &;;;;; all phone numbers are disconnected. I'm out of $13,000!
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Loss:
$8000
Pros:
  • Concept
Cons:
  • Out of business leaks ruined carpet sheet rock damage
  • Value for price
  • So if we have a warranty on our tub

Preferred solution: Full refund

User's recommendation: Do not deal with this company!!

Anonymous
map-marker Tappan, New York

Rip off

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When my father was still alive (bless his soul) we purchased the smallest premier care walk in bathtub because the bathroom is so small. In a few months after installation, the jets stopped working, and the door started leaking. We paid around $20,000.00 for this bath, and when I tried to contact premier care, I learned that the company was out of business. Now I have a bathtub that is unusable and want compensation
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User's recommendation: File a claim

Virginia C Hmi

Very, very angry customer; not at all satisfied with your product

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I purchased a Haven Walk-In tub from this company about 5 years ago that I absolutely hate. This company targeted me, a would-be retiree to buy into this piece of junk. The person they had to installed it obviously didn't know what he was doing. He convinced me to invest in an entirely new bathroom that depleted my savings at that time that wasn't done correctly. He lied throughout the process. I truly believe that he installed an used not new tub. This tub has caused me nothing but grief. Needing to have to replace my ceiling soon in my front room due to leakage. I am sick having to look up at it. I am furious. I plan to get Channel 10 involved to help me resolve this manner of malice. .
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Loss:
$4800
Pros:
  • Started to leak
  • Salesman was very friendly when we purchasedd
  • Before it leaked it was good
Cons:
  • What do we do when we need service like now our door leaks
  • Inability to get service
  • Deceptive presentation

Preferred solution: Full refund

User's recommendation: *** KNOW!!!!!!!!!

Debra J Usl

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Verified Reviewer

Jets quit working

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Can't find anyone to fix it
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Loss:
$12000
Cons:
  • Hydrotherapy pump quit working need service

Preferred solution: Repair solution

Christina W Pdb
map-marker South Richmond Hill, New York

Trying to find a part for the tub.

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The tub belongs to my father. It turns out the part for the drain needs to be replaced. American Standard took the company over. American Standard does not offer to fix the problem nor steer you in the direction to at least find the part so the tub can be repaired. So...right now, my father owns a seven-year-old tub that he cannot use at this moment. They could have at least offered some suggestions as to where to get the part.
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Pros:
  • Comfort of tub hydrotherapy medicinally needed
  • Before it leaked it was good
  • Bath tub
Cons:
  • Cannot use the shower
  • Cannot get replacement parts

Preferred solution: Just want the part for my plumber can fix the tub.

User's recommendation: There is a site on fb that seems to offer solutions. I hope they can help. https://www.facebook.com/Premier-Care-in-Bathing-Parts-467805****79743/?ref=page_internal&path=%2FPremier-Care-in-Bathing-Parts-467805****79743%2F

Melissa B Esp

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Verified Reviewer

7/2014 PURCHASED THE SANCTUARY MODEL

THE JETS FEATURE WILL NOT WORK. I GUESS I NEED A NEW PUMP EVEN THOU IT WAS USED 12 TIMES.SINCE THEY ARE OUT OF BUSINESS I NEED TO SEE WHO CAN REPLACE THE PART. IS IT UNIVERSAL AND A PLUMBER CAN FIX OR WAS IT A CUSTOM ITEM?
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Preferred solution: REPLACE PART NOT WORKING FOR THE JETS TO COME ON

User's recommendation: NONE AS THEY ARE OUT OF BUSINESS.

Russell A Lhk

I had purchased a walk in bathtub in 2014

My tub run about 5 mins instead of 20 mins. I need to have someone to come and look at it, trying to find help but with no luck.
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Cons:
  • Hydrotherapy pump quit working need service

Preferred solution: Let the company propose a solution

Yuhi
map-marker Youngstown, Ohio

*** jwbsbvd

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Hahahaha Asia bdbshsbabahaba a. Aka a a SAO a aisba a
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Loss:
$450
Pros:
  • But after it started to leak
  • Salesman was very friendly when we purchasedd
Cons:
  • So if we have a warranty on our tub
  • Hidden agenda
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

Roy D Ipb

The air jets stopped working.

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Last year I caller their home office. All I got was someone that wanted my name address and credit car number. They kept insisting on a credit card number. I told them I payed cash of $12995.00' for a life time service. After a while I said I can hardly understand a word you say. I know Texas and you don't sound like any Texan I know. So I hung up.
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Loss:
$13
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Ruth L Pcu

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Verified Reviewer

Take forever to fill up and the jets don’t wok

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This company is a joke. The preyed on older people who were vulnerable. They talk a good talking but do not stand behind anything. Mom has had nothing but problems since she got the tub. First when the tub was installed the hot water would barely come through the faucet...installer blamed it on our pipes but did nothing, I continued to work on it finally getting it to work correctly. Next mom couldn’t pull the shower *** up to turn the shower on, it always seemed to stick. Then the jets quit working. Every time we called they said they would send someone out, but never did. Then I would just get an answering machine with no return call and you got it now disconnected phone. Why because the have gone out of business and she still owes on it. Very irritated
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Marjorie G Orx
map-marker Norristown, Pennsylvania

Looking for the replacement covers for the jets for my warwick walk in tub from Premier Care????

Premier Care out of business and I am looking for the covers for the jets for my tub.
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Cons:
  • Cannot get replacement parts
Reason of review:
company out of business

Preferred solution: do anyone have replacement covers for the jets

Anonymous
map-marker Fairfax, Virginia

Goodhfcg5f. Hbjhfghgg vhhhhbbbbbh

Nothing gyffrd tvyhrhy yvdth. Hhhhhyuuu uhh hhhhhhhhhhhhhhhhhhhhhh h bhhhhghhhhhhhhhhbb
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Anonymous
map-marker Bethel Park, Pennsylvania

My jets stop working

My jets stop working who do I get in contact with to come and look at my tub the company I got my tub from went out of business
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Reason of review:
Warranty issue
Sue H Abh

Premier Care Walkin Tub service

The handle on the door has broken, I need repaired
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Loss:
$18000
Pros:
  • Salesman was very friendly when we purchasedd
  • Started to leak
  • Concept
Cons:
  • Inability to get service
  • Me as a customer
  • What do we do when we need service like now our door leaks
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Char A Pne

I got duped out of a lot of money for a piece of crap

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In 2/23/2016 I purchased a walk in shower from Premier Care. The Basket on the shower all it does is spins around and around and around. One of the doors is bad. So know I have no warranty. I think everyone that filed a lawsuit should be compensated for there loss. I can't even shower doors for my shower.
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Reason of review:
Bad quality

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