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1.2 Based on 24 reviews
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  • Customers like
    • Confort of the shower 1
    • Started to leak 1
    • Tub for before it started to leak 1
  • Customers don't like
    • Deceptive presentation 5
    • Elder abuse 3
    • Value for price 3
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The current ownership does not care about anyone but themselves. They continue to lie about advertising and lead sources to the sales reps and the telephone agents. The operation has turned into nothing but a sham and so many customers are owed money they will not get and in need of service that they will never receive. All they are getting is unanswered calls and voice-mails that are full! The staff that is remaining are mostly second rate... Read more

Was this review helpful? 1 1

They have contacted me to tell me how sorry they are and that they are going to send another piece for moms and an then contact me for a service call. What a joke, that have never called and they still won't answer their calls. My mom hates her tub already and wishes she never invested that large amount of money to still not be able to take a shower. Such a sad thing to pick of the elderly and handicap. How do people sleep at night. She... Read more

Was this review helpful? 1 0

Worked in the call center for 8 years and watched everything go downhill and finally got to the point of calling mostly customers that never expressed interest in a walk in tub and harassed them daily . To hear their frustrations of calling them day after day was heartbreaking but we were sitting there on a chopping block to still get appointments or else we would be terminated. It came to being physically ill walking into a job. It turns out at... Read more

Was this review helpful? 1 0

A bunch of low life thieves. I signed a contract to have then install a tub but they never showed up for 4 months and when I asked for my $4250.00 back they sent me a letter saying I forfeit the deposit cause I cancelled the contract. The letter they've sent me has no name and the phone number on it was no longer in service 386-761-1830 A bunch of dishonest people What a shame. Now I have to take than to court and ask for the lawyers fee as... Read more

Was this review helpful? 2 1

I worked for gainsborugh baths in Lexington Nc for 8 years they were so unfair to all us employees when they closed the plant in july22 2016 they kept all employees vacation days that they had left and just told us we no longer had a job putting me and I sure everyone else in a financial situation I'm not happy the way we were treated took our bonus away our5 dollar a day clean-up pay our 5 sick days I just wander if the main corporate knew... Read more

Was this review helpful? 2 0

So, in June we decided to get my mom one of these tubs so that she could start taking a bath again also shower and wash her hair. I have to say that the tub is nice. BUTTTTTTT when she discovered that she could not work the handle to take a shower it was very disappointing to her. So, I called to get her tub some maintenance to find out that all the numbers that were left for her in case she had any troubles were all BAD NUMBERS. I went through... Read more

Was this review helpful? 2 0

Please do not use this company, from the salesman to the fitters it is over priced and the finish is awful. They are not dementia friendly and only employ contractors not their own fitters. So services is second rate. We heard the fitter shouting in my dads hall at the surveyor, which if anyone knows people with dementia it is very frightening for them. Getting hold of someone is authority to speak to is also a nightmare - I had to be... Read more

Was this review helpful? 1 0
Premier Care In Bathing - Primier Care in Bathing is a SCAM
1 of 2

My elderly father (he is 77 years old) was pressured into buying this “custom” bathtub for $26,000 by a salesman/contractor representing Premier Care in Bathing, who came to his door. He was told that the bathtub would be made specifically to fit into his bathroom seamlessly and that he would need to purchase a much larger water heater for the tub to function. Upon delivery and installation we discovered that the tub does not fit seamlessly... Read more

Was this review helpful? 1 0

My tub is leaking around the door and it has been two months now and they have got my phone # blocked so i can only call them from an out side # one time and then they will block it also i have the dates i called they will not return my calls i am With out a bath i can only use the shower i have only one foot and the use of my other leg is no good i needed a bath i am paying for a bath i guess i will have to stop paying and see if that will help... Read more

Was this review helpful? 0 1

Put down payment of 1,000.00 dollars down on tub, cancelled with in stated period on contract Premier refuses to refund my deposit back! Continue to get run around when calling! Will not accept this and will be filing suit! Read more

Was this review helpful? 1 0
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