We purchased the Premier bath after her motorcycle accident; she was t-boned by a drunk driver. It was installed in November of 2014. We were told our hot water tank was big enough to handle the needs of the tub. That turned out to be not true. Premier did try to solve that problem. Since November of 2014, we not have the caulk wearing out, the faucet is starting to show signs of leaking and now we are told warranty is no longer on our unit. For 15 grand, it still should be.
We live in North East Ohio. Our sales guy was named “ Smitty”. We were told our hot water tank would be big enough, it was not. We were told about a warranty that did not exist. If you live in North East Ohio, do not buy a Premier tub!!. It is way overpriced. Also, the sales guy is dishonest. We now can't open bathroom window because the tub was not measured correctly.
Thankfully, she is recovering well from the accident. The tub is ok but not worth 15 grand. It was a big mistake on our part. I’m including photos.
More Review Details
What I liked
What I disliked
- Deceptive presentation
- Reason of review:
- Not as described
- Preferred solution:
- Price reduction
- Monetary loss:
- Product or service
- Premier Care In Bathing Walk In Tub
- Review category
- Household Services
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