Premier Care In Bathing
Reviews and Complaints
www.premiercarebathing.com
Anonymous
Rochester, New York
The truth about premier care and businesses like them
I will be 100% honest here. I think this is a point that needs to be taken into consideration. I am a installer for premier and have been for a couple of years. There is 22 complaints on this site about premier. assuming they are all valid complaints(In my opinion this would be a stretch), I myself have installed over 125 tubs and showers for premier in my 2 years. We install in many states and have numerous installers in them. I guess my point is, When you get a product, Say a new dryer or washer, If you are 100% satisfied you use it without ever thinking about it again. BUT, If it is a piece of junk or doesnt work that good and you feel you didnt get the best deal or what was represented, You will make a point to go on the internet and find a place to give this piece of junk dryer a *** review. Point being, All the 1000's and 1000's tubs and showers our company has installed. 22 people were not happy customers. People only complain when they are not happy. Dont get me wrong, i could go on and on about the extremes premier has gone to make customers happy. But you just can not please everyone.
23 comments
Anonymous
Hastings, Minnesota
PREMIER BATH TUB WALKIN
MY MOM WAS GETTING OUT OF YOUR WALKIN TUB AND WAS THROWN OUT OF TUB BY DOOR NOW SHE IS PERMANATELY PARALYZED FROM A BROKEN HIP.I HAVE CALLED SEVERAL TIMES ABOUT THE BATHTUB LEAKING DOWN MY DINING ROOM CEILING THEY HAVE SENT YOUR REPAIRMAN FROM ANOTHER STATE TO REPAIR IT I AM SICK OF HAVING TO PAY A TRANSPORTATION FEE TO HAVE SOMEONE COME OUT TO LOOK AT IT.I HAVE A PLUMMER FOR THIS SITUATION AND HE STATED IT WAS PREMIERS FAULT THE WAY IT WAS INSTALLED.I HAVE ALSO HAD A REPAIRMAN TO REPLACE MY CEILING FROM LEAKAGE FROM BATHTUB WE AREN'T EVEN FILLING TUB UP ONLY A QUARTER FULL.I DON'T LIKE LAWSUITS,BUT WITH MY MOM BEING PARALYZED FROM YOUR BATHTUB AND PERMANENT DAMAGE TO MY HOME I MIGHT HAVE TO SUE.I FEEL SO BAD ABOUT THESE SITUATIONS WITH YOUR COMPANY THZAT I WOULD NOT RECOMMEND YOU TO ANYBODY YOUR CUSTOMER SERVICE IS JUST TERRIBLE.IT WAS BOUGHT APPROX 10 YEARS AGO.I EXPECT AN IMMEDIATE RESPONSE FROM YOUR COMPANY ABOUT THESE MATTERS.MAYBE THE OWNER! my phone no. is 651 645-**** PLEASE CALL A.S.A.P. SINCERELY COLLEEN MCLAFFERTY
Loss:
$2000
4 comments
Anonymous
Brooklyn, New York
Parents taken advantage of!
About 8 years ago, without consulting anyone, my parents fell for the scam of the Premier walk-in tub. They paid $15,000.00 for the tub and installation. Both have recently passed away and in selling their home, we have discovered that the tub was not installed correctly, the wiring for the spa feature was never hooked up correctly, and appropriate permits for this installation were never obtained by the installers. Fortunately they never used the spa jets, otherwise they could have been electrocuted due to the faulty wiring. In addition to paying a plumber and electrician to make the corrections prior to sale, we discovered that they could have purchased a similar tub and had it installed for half the price that Premier charged. I feel that this company definitely took advantage of my parents advanced age and physical condition. Had they consulted with me first I would have guided them towards a standard shower with a seat.
Loss:
$2000
9 comments
Anonymous
Walnut Creek, California
Please help me help you
If you live in texas and Premiere has installed a tub or shower for you please call m me, even if your happy with the job. 817-597-**** i worked for them and noticed they were taking advantage of so many elderly. i could not help them take money from good people. please contact me. i can help stop these people. drain crazy@***.com i am a master plumber here in texas. i might be able to help you get back some of your money. at least put them outn og business. They have taken advatagr of the elderly, crippled and those who should not be making those kinds of decsions.
Loss:
$100
Anonymous
Learned the Hard Way
This company has a proven track record of taking advantage of the disabled/elderly, both in their Canadian and American services. There have been documented cases of undue influence and high pressure/low-informative sales tactics, relying on signed contracts where the consumer has not been informed of the contractual provisions. These practices have included deceptive sales techniques, like ambiguous and misleading comments indicating a very low price, without drawing an elderly or disabled person's attention to the actual, much higher price (which has been upwards ten times more than the price indicated via comments). These contracts have been the subject of numerous complaints to consumer protection agencies. DO NOT TRUST THIS COMPANY WITH YOUR LOVED ONES.
Loss:
$17000
2 comments
Anonymous
Spring Hill, Florida
Leaking seal, poor workmanship
We had trouble from the start, with the installer, every time I pointed out something i did no like, he would come back with do not tell me my job ! The tub is now installed looks like a sight for sore eyes, leaks, no permit pulled. Had a manager come out to inspect and he agreed that it was very poor workmanship. My mother is up in age, at 87, and she does not need this stress so I am tryhing to handle this matter. The manager, cleaned the seal with a chemical, and said it would not leak and quickly drained the tub. After he departed, I filled the tub, and let it sit over night, and in the morning I checked it and it was leaking. This was a major@ investment that is quickly going down the drain, I do not know what else to do. Affording a lawyer can get real expensive, and my mom cannot afford any further expense. Any help from out side source, please contact Wayne Pino MYCHEVELE4SPD@***.COM
Loss:
$13000
4 comments
Anonymous
Los Angeles, California
Senior cit walk in bath tub
sight unseen show room far away sales person inexperienced installers told me not to use the tub for 24 hours because glue must dry, but sign for delivery, if I didn't, installers would sit on front stoop overnight until i had used the tub. I signed and was later informed of a clause on the back of the contract in 1/32" print stating that calif laws on returns had been voided. Attempted to call mfg. unsuccessful. Later discovered installers different co. from mfg. and no responsibility in either direction. went to small claims no satisfactory outcome. was only offered an exchange which didn't work either
Loss:
$12000
3 comments
howdythere
Gilmer, Texas
Premier Bath - *** Product
Did not even really care what my husband needed. Told us the hydrotherapy would help his swelling in his legs. Ha ha. Told us it would help him walk. The salesman told us his wife was up and walking in no time as she suffered from the same illness as my husband. Just wanted to make a sale. Made his commission for sure....A fool and his money....Installation was so-so. Thought that my husband could use this when he was walking but he cannot use it now as he is confined to a wheelchair so the walk in tub is totally useless. We have to put his gait belt on and hoist him in there. How much fun is that for him? Will now have to remodel the shower so he will be able to use that. What *** fools we were. Yep, 12K for a shower/bathtub, what was I thinking? Not. But it is what it is. We will be putting our house on the market soon, I can hardly wait for all the comments about the wonderful tub/shower whatever it is. I am sure it will be a highlight and sell the house for sure.
Loss:
$12000
3 comments
edna l Knc
Deatsville, Alabama
I purchased a expensive premier walkin tub/shower. The tub has never performed properly,no help fro
the tub /shower walkin was mirepresented to me . I m a senior citizen , and feel I was ripped completly off after paying a great deal for it. I,ve never been able to get a person from Premier to keep their promise of keeping a appointment and they have never called to cancel , just a no show!!!! I would like to warn other seniors of this company who is in the real business [in my experinence with them] in not selling or representing a honest product but solely for the purpose of stealing money from people like myself. And as far as ever getting them to do what they say FORGET THAT. THEY LIE TO YOU ONCE THEY HAVE YOUR MONEY.
Loss:
$10
2 comments
jbird
Raleigh, North Carolina
Refused to Provide Refund
I am having a very bad experience with Premier Care wherein they refused to refund $2,000. I cancelled the installation because Premiere made scheduling errors even after I had a licensed electrican scheduled to meet them at a certain time per their request. Premiere called my daugther the evening before the installation at 10:30 p.m. asking if I had the tub. I told him no - that since I live in a condo, he was to be instructed to bring the tub with him. He said the tub was not at the warehouse and he would have to contact scheduling the next morning. He called the next morning and informed me that he had to drive 4 hours to get the tub and could not begin installing until 2:00 p.m.. I called the sales person and told him that was unacceptable because I already had an electrican lined up to do the work. When they showed up the next morning, they informed me the electrician had put the outlet on the wrong wall. Had they been at my home when they said they would, they could have met the electrican as they requested, but it did not happen. I think it is very poor business when a company this large cannot get their act together and refuses to refund my money. Electricians are not cheap. They did offer to pay for the electrican;however, after the nightmare I have gone through already, I do not wish to deal with this company and have lost trust. They should give me my refund of $2,000 PLUS the cost of the electrican that was $400.00. I still have *** in the wall which I am going to have to pay for an electrician to come back to repair which will cost me even more money.
Loss:
$2
4 comments
Anonymous
Camden, New Jersey
Premiere Care Never Finished Work
My grandmother hired Premiere Care Bath in New Jersey a couple of weeks back and they completely ripped her off and has left the job incomplete and left walls in awful condition. They said they would have to make the doorway bigger which was fine and assured her that it would be as good as new when the job was complete. Now I went over there to discover that the walls were left half done, dirt everywhere and nails on the ground. My grandma is 87 years old and could have major issues because of it. Do not trust this company!
Loss:
$15
1 comment
Anonymous
Dallas, Texas
Lack of communication
Purchased a walkin tub/shower....beautiful product, great installation. My problem was lack of communication between the front office and me. The tub came (Wed) damaged (I had the electrican there as directed)...after that the communication was awful. The installers came Thursday with the tub (was damaged -minor - I waived it) and began work. electricans could not be there. Began install, couldn't finish, so spoke with head installer on Thur night and he said he'd be there Fri to finish. I took Friday off from work. They came about 5pm and finished the install. But during all this in the mean time I tried calling the office and communicating with people with 'authority'...wanted some kind of compensation for the inconvenience and time.....STILL WAITING!!! Would NOT RECOMMEND PREMIER to anyone!!!!!!!!!!!!!!!!!!!!!
Loss:
$10
1 comment
tammy h Djl
Saskatoon, Saskatchewan
Premier Bathrooms took advantage of my mother
My mother invested in a walk in bath tub. I believe the seller just wanted to make a sale and really didn't care if the tub was suitable for this client. The tub is nice and works well for everyone except the intended user. The door for the tub is too small for my mother to get through and it opens into the tub. Now tell me if, she gets into the tub and something happens, how does she or any one else get her out. I am reading through the installers check list--now he has checked yes for all of the following--- - the slide bar and grab bars are not in the proper place for her - he did walk her through the door--and when she had to squeeze through--he told her it was just hard because she had clothes on----sorry but he just didn't want to start over with another tub--he just wanted to get the job done--and who cares if it works for her RIGHT? we have been trying to get ahold of the consultant--with no luck we are tired of people taking advantage and if we don't see any results from this complaint--then I will personally advertise my dissatisfaction as loudly as I can.
Loss:
$16
7 comments
john K Dkm
Cherry Hill, New Jersey
Premier Bathtubs. Company installed faulty tub in closer and will not replace.
Premier installed the tub and in closer for over $12,000, but when the in closer started to crack and get water damaged, we called to get the in closer replaced. Many times. Finally got somebody to listen after about a year, and they did send somebody out to look at it. He repair guy said yes it will be replaced and set a date. Nothing happened at that date. Was told the product was out of stock and set a new date. This has been going back and forth now for 2 years still no one has come to fix the problem. I recommend not using this company Premier.
7 comments
Mike G Oif
Oskaloosa, Iowa
Premier Care ***
In March of 2009, I bought a tub from Premier Bathtub. The salesman came to my house and in front of two witnesses assured me that the tub he was selling me was two inches wider inside and the same width outside compared to my present tub. I'm in a wheelchair and needed a wider tub because I've gained weight. The salesman, Byren Breffle, knew this was the only reason I was buying the tub and deliberately lied to me to make a sale. He'd measured my tub and knew the dimensions of his. As it turned out, Premiers tub was the same inside, which gave me nothing, and an inch narrower than my present tub making a room remodel necessary to install their tub. I had my old tub removed and the people doing it measured Premiers tub and found out the difference. I contacted who I could and the upshot was that Premier called and offered to kindly give me 1/2 of my money back. They offered to give all my money back if I sent papers from the sale and removal of my tub. I did and, of course, they didn't. On reflection, I should have taken this and still filed a lawsuit but I didn't. I thought they might find some integrity. I talked to a former salesman from Premier and was told this is standard practice for them. Make the sale at any cost and if there's consequences, deal with them later. Premier sent a rep out here to check into it. He told them my old tub had never been removed. I have receipts and the men who did it that say differently. I was told that I had to appear in South Daytona, by them, to sue and try to get my money back, which because of medical conditions from a stroke, I'm unable to do. For two years, they have steadfastly refused to return the money that they knowingly, I feel, stole from me. I can't believe they're allowed to do business anywhere. My suspicion is that they pay off the right people. Business the Chicago way. They now offered me my money but I have to sign a release for them absolving them of any wrongdoing, which I won't do. I've finally given up on getting Premier to do the right thing, it's clear they have no intention of doing so. I've seen no evidence that anyone at Premier knows what " the right thing " means. Everyone I dealt with at Premier was either a fraud, a liar, or someone I wouldn't want to associate with. If someone you care about is looking for a walk in tub, for their sake, recommend they look elsewhere. Their attitude from the beginning was " f### you, we have your money "
Loss:
$11
2 comments
- Prev
- 1
- ...
- 5
- 6
- 7
- 8
- 9
- Next
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
How about all of the contractors they have ripped off by not paying them for the work they have done for them? They did it to our company and many others like us.
I have filed complaints against them with the Attorney General's office in both VT and FL, I urge other business owners to do the same if they have also experienced this, as well as any customers they ripped off.
Business like this should not be allowed to exist. It appears as if they are not only scamming their own customers, but the contractors they hire out to do their electrical work as well.
What ever you are just covering for them so that you can get paid from the money they steal from the elderly. I worked for them longer than you and premier baths are all thirds.
Oh by the way since you said you worked here on the south was Ruby Gochi doing your papers that you turn in. Because she is also a scammer like the rest of you crooks she knows what goes on and keeps it hush hush. You get paid for mileage, gas, hotel, and any extra work you do for them.
So don't go their trying to lie for them. Big ripoff from the installers and Premier baths.
You have installed tubs in many states? So in how many states are Licensed as plumber?
or do you sneak in and get the job done before they catch you? Premiere's notorious for this!
A friend of mine has been in the process of having their batnroom "remodeled " by one of you so called installers. The door to the bathroom was only 32", not enough to fit his wifes chair through.
The salesman from premier said not to worry our contractor will make it 36" and completely ADA accessible, they can take out this wall and widen the door all included in the price. Well the installer did tear the wall down and widen the door. Now everyone knows if you tear open a wall and widen doors, there just might be some electrical involved, and of course there was. This installer of yours had no idea who or how the electricalal was going to be fixed,and the contact at premier was no where to be found.
Luckily for my buddy, ive been an electrician for 18 yrs and in construction for 30 and i fixed it. Asking the installer, who proudly boasts of working with them for 9 yrs and said he has removed many walls and doors for them in the past, seems to have never come across electrical before. His excuse of "salesman promise the world, it wasnt in my bid, and now im out of pocket" just doesnt cover it. So whos to blame, the salesman for promising the world, or the installer for not having a clue.
Well you both are at fault, the salesman and the installer for trying to scam these people.. your argument of only 22 complaints..go *** yourself.
This sight with these complaints and the many other complaints of this company on others are hopefully enough to make people look at what kind of scams your playing.it only takes one grape to spoil the bunch, and this bunch is spoiled.
$18,000 tub for the elderly!!! Your company should be shut down immediately but I'm sure it won't. But you go on and sleep peacefully at night in this life because I highly doubt you'll enjoy your eternity.
I love my Premier Walk-In tub!!!!!! While it is filling, I read a good paperback!
Before I know it, it's filled. I do the same when it's emptying! Sometimes when it's emptying, I stand and do some exercises - sitting and standing withou using hands.
I am 72 years old with aches and pain, best investment.
AS THE INSTALLER SAID, 31 COMPLAINTS OR 100 COMPLAINTS ARE NOTHING COMPARED TO HOW MANY THOUSANDS AND THOUSANDS OF HAPPY CUSTOMERS WE HAVE. I AM PERSONALLY INSULTED BY THE COMMENTS ABOUT "TAKING ADVANTAGE OF THE ELDERLY".
I AM A CUSTOMER ADVISOR HERE AT PREMIER AND THE CUSTOMER SERVICE IS HONEST AND ABOVE BOARD. PEOPLE JUST LOVE TO COMPLAIN, I WISH ALL OUR HAPPY CUSTOMERS WOULD LEAVE COMMENTS...I GUESS THEY ARE HOME ENJOYING THEIR TUBS!!!!
I did!!!!!! Read mine. Forgot to add - installers were great!
I am not a customer and never will be after reading so many complaints all over the internet. I think your Premier Bath Co is unethical and heartless not refunding money to prospective clients when extreme situations arise.
IE: before an installation commences, the buyer is diagnosed with terminal cancer. That is JUST WRONG you keep their money. Premier Baths are expensive and the down payment of $6000 is pure thievery when you keep that. You take advantage of the ailing elderly and that is so wrong.
I will not ever buy your baths nor will my family and friends.
16000.00 for a bathtub. And this was no special install.
This company is nothing but a bunch of vulture's. The focus on the elderly.
I wish my mother had ask first. But of course it "had to be installed for better price" 16000.00 For a bathtub!!!!!!!!!!!!!!