Update by user Feb 15, 2013
My letter seemed to work.I got another call from a Premier installer and he will be out today at 11AM.
ALSO, I got a rather beat up box with a new (additional) grab bar and a seat cushion, which were two of my suggestions in my letter. I think putting a picture of my father surrounded by his family (there were 21 of us in the picture) may have lent some humanity to my complaint. I do appreciate that they are responding.
Maybe its because I told them I don't intend on suing them.:)
Update by user Feb 02, 2013
Just to let everyone know, Premier Baths blew me off and never responded to my complaints, so I wrote the CEO, Iain Whyte.He should have received the letter last week.
AT THE VERY LEAST, I hope they come out and fix the temperature gauge so that it stops going from scalding hot to icy cold.
At any rate, my next tactic is to film my dad getting in/out of the tub (in his shorts), mark it private, post to youtube, and then email Iain Whyte the link.If they STILL refuse to contact me, I am going live baby...
Original review posted by user Jan 01, 2013
I have been remiss in not telling the world that I hate this product. We have now had a "Premier" Walk In bathtub (http://premiercarebathing.com/) for about 6+ years and I have a litany of feedback I would like to share. Why I have not complained about this before is beyond me. Today I had to write after giving my dad a shower, his dad's knees nearly buckled trying to get out of it (it took my husband and me plus a physical therapy belt to get him from the tub to the toilet to sit down).
I have been stuck with a substandard AND unsafe product for the elderly that cost us a whopping $12,000 to buy and install, and that was the "for you, I will give you a deal" deal, whereby the salesman had his "own" installers who could install the tub for MUCH LESS than the company could install it (I think the original quote was for $19,000.00 which is ridiculous).
I have an 82 year old elderly father who lives with me. He has M.S. and a heart condition. We got the "Premier" walk-in tub to help me bathe him. The design has several flaws.
First of all, the door is way to narrow. My father is only 148 pounds, and cannot get in/out of the tub without going sideways and stepping down. This is quite difficult, given the weakness in his legs from M.S.
Second, the so-called temperature gauge, which is supposed to keep the water from getting too hot, fluctuates from ice cold to scalding hot. Our other shower on the same water heater and same line does not fluctuate.
Third, the bathtub part of this product (with the air jets) does not keep the water heated. So by the time you fill the tub, its freezing. Further, if you take a bath, you cannot open the door until it completely drains out, so you are wet and cold by the time you can get out. (We have taken a bath in it maybe twice in 6+ years.)
Fourth, the door opens IN, which makes it extremely hard for the elderly person to get out because they have to negotiate not only the narrow opening, but also a door in their way.
Finally, for the money that we spent for this "premier" tub, we could have completely renovated our bathroom to have a handicap accessible walk in shower, which would have increased the value of our home, instead of this piece of *** tub that we are stuck with (because it cost us $12,000!!!)
I am telling everyone (verbally and on the internet) that this product is not worth the money.
Shame on Premier Care in Bathing!!
Monetary Loss: $12000.